Shipping Policy
Effective Date: July 22, 2026
At Virelune Labs, we strive to process and ship all orders accurately and efficiently while maintaining the integrity of our research products. This Shipping Policy outlines our shipping procedures, estimated processing times, and customer responsibilities.
Order Processing
Orders are processed on normal business days, excluding weekends and holidays.
Processing times may vary during periods of increased order volume, inventory audits, or unforeseen operational delays. Processing is separate from the shipping transit estimates listed under Shipping Methods.
Shipping Methods
Available shipping methods are displayed during checkout based on the delivery destination.
- Standard (7-14 days)
- Express (3-7 days)
Shipping carriers may include reputable national and international courier services depending on the destination.
Shipping costs are calculated during checkout before payment is finalized.
Shipping Rates
Rates are based on the total number of vials in the order, across all products.
| Total vials in order | Standard (7-14 days) | Express (3-7 days) |
|---|---|---|
| 1–5 | $16.95 | $36.95 |
| 6–10 | $21.95 | $41.95 |
| 11–20 | $26.95 | $46.95 |
| 21–30 | $32.95 | $54.95 |
| 31–60 | $44.95 | $64.95 |
| 61–90 | $54.95 | $74.95 |
| 91–120 | $64.95 | $84.95 |
| 121–150 | $74.95 | $89.95 |
| 151–180 | $84.95 | $94.95 |
| 181+ | Custom quote | Custom quote |
- Orders of 181 or more vials require a custom shipping quote. Please email info.virelunelabs@gmail.com before placing the order.
- Free Standard shipping applies when the merchandise subtotal, after any promo discount, is $250 or more. Free shipping applies to Standard only, not Express.
- Promo codes never discount shipping.
- There is no handling fee.
Shipping Protection
Shipping Protection is an optional add-on at checkout for $6.95 per order. It is not selected by default and is only added if you choose it. It covers reshipping if a package is lost or damaged.
Signature Requirement
A signature is required at delivery for orders over $400 (merchandise subtotal after any promo discount), at no extra charge.
Order Tracking
Once an order has shipped, customers will receive a shipping confirmation email containing tracking information, when available.
Tracking information may require up to 24 hours to become active after shipment.
Delivery Estimates
Orders ship in 7 to 14 days. Standard (7-14 days) and Express (3-7 days) estimates vary depending on destination and shipping method selected.
Delivery estimates are provided by shipping carriers and are not guaranteed.
Virelune Labs is not responsible for carrier delays resulting from:
- Weather conditions
- Customs processing
- Natural disasters
- Carrier disruptions
- Public holidays
- Incorrect shipping information provided by the customer
Shipping Address Accuracy
Customers are responsible for ensuring all shipping information is accurate before placing an order.
Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.
If an address correction is needed, customers should contact us immediately. Changes cannot be guaranteed once an order has entered fulfillment.
Lost or Delayed Shipments
If a shipment appears delayed or lost, customers should contact us promptly.
We will work with the shipping carrier to investigate the shipment; however, delivery investigations are subject to the carrier's policies and timelines.
Replacement or refund decisions are evaluated on a case-by-case basis.
Damaged Packages
If an order arrives visibly damaged, customers should:
- Photograph the package before opening.
- Photograph all damaged contents.
- Contact us as soon as possible with the documentation.
Providing clear documentation helps expedite our assessment process.
Returned Shipments
Orders returned because of:
- Incorrect addresses
- Refused delivery
- Failure to claim a shipment
- Customs refusal
may be subject to additional shipping charges before reshipment.
Original shipping charges may not be refundable.
International Shipping
International availability may vary depending on applicable laws and regulations.
Customers are solely responsible for ensuring products may legally be imported into their jurisdiction.
Virelune Labs is not responsible for:
- Customs delays
- Import taxes
- Duties
- Government seizure
- Regulatory restrictions
Product Handling During Shipping
Our products are packaged using procedures designed to maintain product quality during normal shipping conditions.
Customers should inspect shipments promptly upon arrival and follow all recommended storage instructions.
Shipping Restrictions
We reserve the right to refuse shipment to locations where products cannot legally be sold or transported.
Contact Us
Questions regarding shipping may be directed through the contact information available on the Virelune Labs website.
Virelune Labs LLC
1209 Mountain Road Pl NE, Suite 13156
Albuquerque, NM 87110
Phone: (702) 829-5881
Email: info.virelunelabs@gmail.com